Refunds and Returns Policy
Last Updated: February 12, 2024
Thank you for shopping at Sustain Scented Elegance, operated by Carlee G LTD (“we” or “us”). We want you to be completely satisfied with your purchase, and we understand that sometimes returns and refunds are necessary. Please read our policy carefully to understand your rights and obligations regarding returns and refunds.
- Returns Eligibility
We accept returns for a refund or exchange within [number] days of the delivery date. To be eligible for a return, your item must be unused, unopened, and in the same condition that you received it. It must also be in the original packaging.
- Initiation of Return
To initiate a return, please contact us at carleegwetmore@gmail.com within [number] days of receiving your order. Please provide your order number and the reason for the return. Our customer support team will provide you with instructions on how to proceed with your return.
- Return Shipping
Customers are responsible for return shipping costs unless the return is due to our error or a defective product. We recommend using a trackable shipping service and purchasing shipping insurance for returns, as we cannot guarantee that we will receive your returned item.
- Refunds Process
Once your return is received and inspected, we will send you an email notification to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your original method of payment within [number] days.
- Exchanges
If you wish to exchange an item for a different product, please indicate this when contacting us to initiate your return. We will do our best to accommodate your request based on product availability.
- Non-Refundable Items
Certain items are not eligible for return or refund, including:
- Gift cards
- Clearance or sale items
- Custom or personalized items
- Damaged or Defective Products
If you receive a damaged or defective product, please contact us immediately at carleegwetmore@gmail.com. We will work with you to resolve the issue and provide a replacement or refund as necessary.
- Contact Us
If you have any questions or concerns about our refunds and returns policy, please contact us at:
Carlee G LTD 5151 Cocoa Drive, Pensacola, FL 32526 Email: carleegwetmore@gmail.com
Changes to this Policy
We reserve the right to update or modify this refunds and returns policy at any time without prior notice. Any changes will be effective immediately upon posting the revised policy on our website. We encourage you to review this policy periodically for the latest information on our returns and refunds process.
This policy was last updated on the date indicated at the top of this page.